Service Dispatch
Foremost's service dispatch expertise allows us to handle all your calls or supplement your existing staff for after-hours and emergency calls. Our step-by-step tracking provides your field managers with control over service activity and response time, letting you improve customer service while reducing operating costs at the same time. It's off-site service call dispatching that works because:- Pre-Selected Questions provide immediate customer service assistance based on your exact instructions that are developed with you to determine precisely what should to be done.
- Escalation Procedures tell the Customer Services Representatives (CSRs) who and where to call at every step of the service sequence, plus what to do next.
Each service request opens a file that cannot be closed until the entire service sequence is completed. If the technician does not respond, our computer automatically recalls the service request and your escalation instructions are set in motion.
Foremost works with and handles dispatch for a wide range of service companies in a wide range of industries, including:
- Electricians
- Plumbers
- Restoration Clean-Ups
- Elevator Companies
- Limousine Services
- Oil Companies
- Propane Suppliers
- Electricians and Plumbers find our 24/7 hours particularly helpful when it comes to crisis calls. They know, we know how to handle every type call from damaged wiring to a flooded bathroom. And, the restoration clean-up experts appreciate the detail our Customer Service Representatives (CSRs) get from each caller whether the problem is in the basement, on the roof, or anywhere in between or outside.
- The Elevator Companies we work for realize how carefully Foremost Customer Service Representatives (CSRs) handle these critical calls whether someone is stuck in an elevator or a maintenance appointment is being scheduled.
Professionalism, training, awareness are fundamental at Foremost.
