Oxygen & Medical Suppliers
Oxygen and Medical Supply firms have to maintain 24/7 contact with their customers, plus their own drivers and technicians. The need for a contact point does not stop at 5:00 when day-time staff goes home. Patients call in with questions. Patients need supplies. Patients want to know if insurance is taken. And much more.
Whether it's an emergency or a simple question about hours, Foremost's Customer Service Representatives (CSRs) can handle the call. We can do it right because we have a staff that works daily with healthcare providers. We have the expertise. We know what to listen for and what questions to ask.
Would you like to serve your patients better when you're closed? With a script that is customized to your particular requirements, Foremost can:- Provide a check-in and check-out point for your drivers
- Find out if your patient needs service now, or the next day
- Take your overflow calls during the day
- Ascertain if the caller is calling for themselves or a hospital
- Schedule a delivery time
- Answer information calls about hours, delivery options, and more…
