Home Healthcare
You know when that phone rings, someone has to answer it. And, when you're not there, or your office is closed, or your secretary is at lunch, we're here — every day, 24 hours a day. That works for the Home Healthcare Industry, every segment of it. Because Healthcare never shuts down, Foremost never shuts down.
Foremost's Customer Service Representatives (CSRs) handle weekend calls and late-night emergencies just like your own staff would. They can give out office hours, directions, fax numbers — whatever you want.
When you're closed, Foremost can provide your patients a reliable contact point whether it's for Nursing Care Services or Medical Supplies or Oxygen — whatever is needed. We also act as a good check-in and check-out point for your Nursing Aides. Our CSRs use scripts with escalating protocols that direct them immediately to the right contact person. They know what to listen for and what questions to ask.
Foremost knows how to manage healthcare calls. They have the professionalism you want and expect, gained from years of handling calls for:
- Nursing Aide Check-In
- Referrals
- HIPPA Compliance
